Picanova Inc., the manufacturer of this product ("we") warrant that from the date of receipt by you in the United States the product is free of manufacturing defects for a period of 30 (thirty) days if used as intended under normal conditions and following use and care instructions.
This limited lifetime warranty does not apply to the following:
This limited warranty starts on the date of delivery of the product and lasts for 30 days (the "Warranty Period"). The Warranty Period is not extended after we repair or replace the product.
We may change the availability of this limited warranty at our discretion, but any changes will not be retroactive.
We extend this limited lifetime warranty only to the buyer who originally purchased the product for own use ("you") in the United States if that person is in the country of purchase. The warranty does not extend to any other subsequent owner or other transferee of the product.
Please contact our Customer Service Department at the email address, mailing address or telephone number below. You must first obtain a return authorization or no warranty service will be provided.
We request a proof of purchase and we may make reasonable requests that you provide photos and/or other information showing the alleged defect and providing a description of the circumstances of the product’s failure or breakage and your use of the product.
If we determine that that you are eligible for warranty service we will send you a shipping label. It is your responsibility to pack the defective product for shipping so as to avoid further damage and mail or dispatch it to the address below. In some circumstances we may waive the return of the product.
If we find the product defective we will in our discretion repair or replace a defective product (or the defective part) free of charge. We will also pay for shipping and handling fees to return the repaired or replacement product to you. If the product is no longer manufactured or available we will replace the product with one of equal or greater retail value. Alternatively we may in our discretion refund you the purchase price, including the shipping cost.
You can contact us by mail, on the web, via email or telephone:
Mail: Picanova Inc., 3443 NW 107th Street, Miami FL 33167
Web: b2b-shop-us.picanova.com/warranty
Email: b2b-us@picanova.com
You and Picanova are independent contractors, and no agency, partnership, joint venture, or employee-employer relationship is intended or created by these Terms of Service.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE.
WE LIMIT THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY.
SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
OUR LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT, NOR SHALL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.